Refund policy

At DefineKart, customer satisfaction comes first. ❤️

We accept returns within 7 days of delivery only if:

• 📦 Product is damaged
• ❌ Wrong item delivered
• 🧩 Missing parts/accessories

📌 Return Conditions

• ✅ Product must be unused
• 📦 Original packaging required
• 🎥 Unboxing video recommended for claims

🚫 Non-Returnable Items

• Used products
• Customer-damaged items
• Sale/Clearance products

💰 Refund Process

• Refunds are processed within 5–7 business days after approval
• 💳 COD refunds are sent via bank transfer